9:00 - 9:05
Welcome from moderators Dermot Davitt and Michele Miranda
9:05 - 9:15
Welcome remarks from the MEADFA President, Abdeslam Agzoul
9:15 - 10:00
Redefining travel retail: the Qatar vision
As Doha’s Hamad International Airport continues its ascent as one of the world’s premier aviation hubs, Qatar Duty Free is setting new standards in travel retail and hospitality. With Qatar positioning itself as both a luxury destination and a global connector, its integrated retail strategy is driving innovation, elevating passenger experience, and shaping the future of airport commerce. In this keynote session, Thabet Musleh, Chief Retail and Hospitality Officer at Qatar Airways, will share exclusive insights into Qatar Duty Free’s strategic direction, the evolution of the travel experience, and how the group is preparing to meet the expectations of tomorrow’s travelers. From personalized luxury to tech-enabled convenience and a deep commitment to excellence and sustainability, discover how Qatar Duty Free is redefining the airport journey—and raising the bar for the region and beyond.
10:00 - 10:45
Leading through change
Amid geopolitical uncertainty and shifting market dynamics, the Middle East and Africa continue to stand out as regions of bold ambition and rapid evolution in travel retail. With the expansion of aviation infrastructure, a growing consumer class, and rising demand for differentiated experiences, the opportunity for transformation is immense. Yet success demands agility—from navigating regulatory complexities to rethinking the value proposition for a new generation of travelers. In this powerhouse panel, Abdeslam Agzoul (Avolta), Nuno Amaral (ARI), Chichi Maponya (Africa Travel Retail), Vincent Romet (Lagardère Travel Retail), and Bernard Schlafstein (Gebr. Heinemann) share their views on leading through change.
11:30 - 12:15
Safeguarding tomorrow’s travel retail
As regulations tighten and economic pressures mount, the duty free and travel retail industry is coming under increased scrutiny. With policy shifts and evolving government priorities ahead of the MOP4 negotiations, the need for a unified, forward-looking response has never been more pressing. In this session, MEADFA Advocacy Committee Chair Nuno Amaral joins fellow members Roger Jackson and Chichi Maponya, along with DFWC President Sarah Branquinho and COMESA Secretary General Teddy Soobramaniem, to discuss how advocacy efforts are adapting to meet today’s challenges. Moderated by John Rimmer, the panel will explore how the industry can amplify its voice, deepen collaboration, and shape a regulatory environment that supports the industry’s long-term growth.
12:15 - 12:45
The business of airports: Economic trends & non-aero growth
Amid global inflation and shifting consumer behaviors, airports are doubling down on non-aeronautical revenues to stay profitable. Ilia Lioutov, Head of Economics at ACI World, will present the latest economic outlook, highlighting trends impacting retail, F&B, and commercial services. As airports evolve into business ecosystems, this session explores how stakeholders can pivot strategies to seize new opportunities while weathering economic headwinds.
12:45 - 13:15
Luxury, local, and lifestyle: The new face of MEA travel retail
Today’s MEA traveler is redefining luxury—favoring authenticity, regional flair, and digital-first convenience. Stephen Hillam, Managing Director at Pi Insight, unveils new data on how younger, experience-hungry shoppers are shaping demand for sustainable luxury and lifestyle-driven offers. With regional identities becoming central to global appeal, this session reveals how brands and retailers can stay ahead by blending exclusivity with purpose and cultural resonance.