Specializing in Travel Retail, Hamila Duty Free has been operating since 1983.

This year Hamila Duty Free is celebrating its 30th Anniversary.

It started with a Diplomatic shop, which then expanded to the Tunisia Ferries concession and the La Goulette Harbor Duty Free Shops in1999.

Hamila Duty Free is recognized all over the Tunisian Ports as an official Ship chandler for Duty Free products.

In 2003, Hamila Duty Free entered the in‐flight sales world with Nouvelair in a first step, followed by Tunisair in 2005. In‐flight sales have resulted in very good expansion and confirmed the ambition of the Company to become the specialist in Travel Retail in the region.

A year ago, Hamila Duty free signed a new in‐flight Sales concession with Syphax Airlines, a new private Airline Company.

Today, Hamila Duty Free is continuing its growth with many challenges ahead…

Contact details:

Address :  52, Rue de L’Artisanat, LA Charguia 2
2035 – Ariana, Tunisia
Telephone : +216 70 838 000
Email: contact@dutyfree.com.tn

The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and communication based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 12,000 people, implemented in 14 countries, and a network of over 650 retail stores, the Group’s success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuels the Chalhoub Group’s competitive edge in today’s market.

By demonstrating commitment to sustainable business, the Chalhoub Group was awarded in 2015, for the third consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community.

For more information, please visit www.chalhoub-group.com

or contact Rachel El Helou – Events & PR Specialist

Telephone: +971 (0)4-804 5000

Email: rachel.elhelou@mailmac.net

International Duty Free Shops. Ltd.

Address: Aeroport Mohammed V, Zone Fret, Nouasseur
Casablanca, Morocco 20240
Tel: +212 522974343
Fax: +212 522975661

Christopher J. Tantoco – Executive Vice President
Email : christopher.tantoco@idfsmaroc.com

Roberto A. Hukom – General Manager
Email : roberto.hukom@idfsmaroc.com

Candice Medina-Tantoco – Marketing Manager
Email : candice.medina@idfsmaroc.com

The Jordanian Duty Free Shops PLC. was established in 1997, with a purpose of establishing and operating duty free shops at the Hashemite Kingdom of Jordan’s land, sea border crossings and Diplomat Shop in Amman to serve diplomats and non res. foreigner.

JDF consider as a monopolistic duty free operator at the borders duty frees market according to agreement with the Jordanian government.

OUR MISSION:

“We are persistent to consistently offer our customers a unique shopping experience by providing a luxury of innovation, variety, quality and value at great prices; all wrapped up with delightful and accommodating customer service.”

OUR VISION:

“With minds set on excellence and leadership, JDF aspires to become the leading Duty Free Company for the region’s land and sea borders.”

LOCATION:

The management of the company took into consideration that the locations of its shops are established at all the land crossing and marine borders of Jordan. They are all strategically positioned to be visible and easily accessible to all travelers.

We are:

CREDIBLE: As we are backed up by an elite group of shareholders & managed by industry specialists.

EXPERIENCED: With over 15 years in the field.

EXCLUSIVE: As we are the only company authorized by the Hashemite Kingdom of Jordan.

AFFORDABLE: As we enjoy duty free incentives.

ACCESSIBLE: Over 16 outlets in 9 strategic locations across all land and sea boarder of the Hashemite Kingdom of Jordan.

MULTINATIONAL: Provision of mix of brands – partner with renowned int’l suppliers directly.

THE DUTY FREE SHOPS WERE INAUGURATED AS FOLLOWS:

AMMAN DUTY FREE SHOP: In September 1997, this duty free shop was chosen to be located in the middle of the diplomatic residence in Amman, serving all tourists and accredited diplomats in Jordan.

The ADFS caters for two categories of special customers:
Non-Resident Foreigners: all non-resident foreigners are entitled to purchase up to USD 200 worth of duty free products from Amman DFS.
Accredited Diplomats in Jordan: Diplomats are eligible for purchasing from the following three categories of products:

Spirits and Cigarettes: Every three months, accredited diplomats are entitled to a renewable quota for Cigarettes and Spirits.
Electrical Appliances (Vacuum Cleaner, Audio System, Gas & Electric Cookers)
Other Items (Jewelry, cosmetics, toys, giftware, and fragrances)
Diplomats are entitled to purchase Duty Free items (other than the above mentioned items)
of a value up to US $420 every month. For ambassadors upper limit is set at US $840.

KING HUSSEIN BRIDGE SHOPS (WEST, BORDERS WITH ISRAEL): January 1998, with three shops, VIP, Departure and Arrivals.

SHEIKH HUSSEIN BRIDGE SHOP (NORTH WEST, BORDERS WITH PALESTINE): December 1997, SHB is located on the border with Israel, with one outlet serves the departures and arrivals passengers heading from Jordan to Israel and via versa.

JABER CROSSING SHOPS (NORTH WEST, BORDERS WITH PALESTINE):(NORTH, BORDERS WITH SYRIA): April 1998, with two shops Departure and Arrivals.

WADI ARABA SHOP(SOUTH WEST,BORDRES WITH ELAT): May 1998

AL-KARAMA SHOP (EAST, BORDERS WITH IRAQ): July 1998

AL-RAMTHA SHOP (NORTH, BORDERS WITH SYRIA): March 1999

AQABA PORT SHOP (PASSENGER TERMINAL): January 2000

AQABA PORT SHIP SUPPLIES: January 2000

AL-OMARI SHOP (EAST, BORDERS WITH SAUDI ARABIA): February 2001, located onthe border with KSA, with two outlets:
The passenger shop serves the departures and arrivals of passengers who are headingfrom Jordan to KSA and via versa.
The shipping shop serves the shipping vehicles.

AL-MUDAWARAH SHOP (SOUTH EAST, BORDERS WITH SAUDI ARABIA):January 2003, located on the border with KSA, it serves passengers and pilgrims between Jordan and Saudi Arabia.

New Warehouse:

During 2008, JDF started to build a new warehouse with a space of 5000 sq m at Al-Qastal area, far from the capital Amman 30 km, so it’ll be easier and faster to provide JDF shops with products which will maximize its sales process.

Jaber Departure Shop:

New extension with a space of 420m2 under construction was added to the existing building, and launched towards the end of Sep 2009.This, along with the high traffic at our borders with Syria(North), will allow us to add more brands and increase the quantities from our current suppliers.

AQABA PROJECT:

Jordanian Duty Free Shops Co. is in the process of establishing a department store (First Shop Company) in Aqaba city, which will be treated as a local trade center since Aqaba City is a special economic zone with low levels of taxes, the retailer will be moving into an 8,000-square-meter showroom.

The department stores will have and provide many facilities and services such as offices, apartments, entertainment facilities, food courts, bank services, shipping services, show rooms and other facilities.

The objective of the First Shop Company is to provide the department stores with the reputable well-known brands from all categories such as home and electrical appliances, toys, perfumes, cosmetics, clothes, confectioneries, accessories and many other categories.

THE JORDANIAN DUTY FREE SHOPS COMPANY (JDF) has followed the policy of supplying goods that satisfy the various tastes of its clients in all its shops. Those goods were chosen once they were up to the international standards of good quality, genuine trademarks and comprehensively of international brands whenever it was possible, taking into consideration the capability of competition of all ranges of prices, those products cover the following categories:

Perfumes, Cosmetics, Tobacco, Spirits, Watches, Toys, Electronics, Leather Products, Confectionary, Olive Oil and Dead Sea products.

Our Sales:
YEAR TOTAL SALES

2004 $ 20,586,000
2005 $ 28,098,000
2006 $ 36,198,000
2007 $ 30,792,000
2008 $ 42,708,000
2009 $ 58,176,094
2010 $ 70,487,772
2011 $58,052,427
2012 $53,316,603

Awards &Certifications:

JDF’s attention to details and responsiveness to the needs of the customers are key elements of our philosophy. In addition to acquiring the latest product brands, JDF has proven precise dedication to work and development.

By focusing on a well-planned scope of work, JDF successfully earned numerous awards and certificates including:

• ISO 9002/ 2000
• Gulf-Africa Duty Free Magazine (Most Distinctive Retailer Border Stores Middle East/Africa) for the years : 2000 , 2002 , 2008

Contacts Details:

Address: 4th circle, Tunisia Street, Amoun Complex.
P.O.Box 941601 Amman 11194 Jordan
Telephone: +962 6 520 6666
Fax: +962 6 560 3571
Email: marketing@jdfshops.com
Website: www.jdfshops.com

Mr. Haitham Al Majali
Chief Executive Officer
Tel:+962 6 520 6666 Ext. 114
Fax:+962 6 560 3571
Email:gmanager@jdfshops.com

Ms. Abeer Al Hunaiti
Supply Chain Director
Jordanian Duty Free Shops
Tel: 00962-5206666/160
Mob: 00962-790003355
Abeer@jdfshops.com

Mr. Lawrence Akroush
Jordanian Duty Free Shops
Sales & Marketing Executive Director
Tel: +96265206666 / Ext:180
Mobile : +962790550055
Lawrence.a@jdfshops.com

Gebr. Heinemann SE & Co. KG

Gebr. Heinemann is one of the top players on the international travel retail market and the leader on the European market. It is the only family-run business among the global players of the travel retail industry.

As a distributor, Gebr. Heinemann is supplying more than a 1,000 customers in 100-plus countries. In the retail sector, Gebr. Heinemann operates more than 300 Heinemann Duty Free and Travel Value shops, fashion label boutiques under license and concept shops at 78 airports in 28 countries along with shops at border crossings and aboard cruise liners. The family-run business has developed a branding concept designed to make its duty free and travel value shops truly unmistakable. The Heinemann Duty Free brand is now present at numerous airports worldwide, with its biggest Duty Free Shop at an airport in Sydney. On 115.000 square metres the retail operation now serves more than 40 million customers annually.

Gebr. Heinemann has maintained its Headquarters in what is now the HafenCity district of Hamburg/Germany since 1879. The company is managed by cousins Claus and Gunnar Heinemann, representing the fourth generation of the family. Gebr. Heinemann has 6,000 employees around the world. In 2015 the family-run business generated a controlled group turnover of 3.6 billion euros.

Tourvest Retail Services is a division of Tourvest, a leading tourism group. This division specializes in providing retail solutions within the travel and tourism sector. Their primary focus is on offering a diverse range of products to travelers, typically in locations such as airports, duty-free zones, and tourist destinations. These products often include luxury goods, souvenirs, destination merchandise, and travel essentials. Tourvest Retail Services aims to enhance the traveler experience by providing convenient access to a variety of shopping options.

Tourvest Retail Services provides a comprehensive suite of offerings, including:

• In-flight retail: This encompasses duty-free goods, and food and beverage services, carefully tailored to meet the diverse needs and preferences of air travelers.
• Duty-free: A wide selection of luxury goods, cosmetics, fragrances, and premium spirits.
• Catering and Food & Beverage: Gourmet menu options and retail food and beverage options.
• Destination merchandise and travel essentials: Souvenirs and other travel necessities.

By focusing on these core areas, Tourvest Retail Services positions itself as a key partner for travel operators, providing passengers with a seamless and enjoyable retail experience.

CONTACT:

Nomusa Khumalo 
Chief Customer Officer
Stonewedge Office Park
1 Wedgewood Link Rd
Bryanston, Johannesburg, South Africa
Tel: (+27) 10 590 0607 
Mob: (+27) 83 519 1719
email: nomusa.khumalo@tourvestretail.com

Founded in 1984, TFWA is the world’s biggest duty free and travel retail association, providing the industry with high-quality exhibitions, acclaimed conferences and workshops, and in-depth market research.

TFWA is instrumental in forging close relationships between suppliers and operators, and plays a vital role in representing the interests of its members and the industry as a whole. It provides the global industry with business support and a forum for dynamic development.

TFWA’s commitment to the duty free and travel retail industry is summarised by its motto – by the trade for the trade. As a non-profit-making organisation – and with a membership of over 440 companies including some of the world’s best-known brands and suppliers of premium goods – TFWA’s range of products and services are focused purely on delivering value to the industry.

Being in the Duty Free business for over than 30 years, IDF is proud to uphold its reputation for professionalism, reliability and dedication to customer care. Despite the events and the instability that the region has witnessed in the past years, expansion in international travel in and out of Egypt, spells exciting potential in the field of duty free operations.

An exclusive opportunity to be part of every traveler’s exciting and unforgettable experience, IDF takes on that responsibility proudly. The opportunities to learn more, to work with international brands, and to keep expanding, are what add to our job its magic.

Beginning in Vienna in 1978, the Toulan family established a duty free service with embassies, airlines and Danube cruise ships.

In 1982 the company’s expertise led to a pioneering contract setting up and operating the first duty free shops in Doha, Qatar.

IDF was one of the first private company in 1996 to have its own mono-branded retail stores in the Egyptian airports.

The Company has been owned by the Toulan family since its establishment. Returning to Egypt in 1984, IDF has worked as consultants and developers for the emerging Sinai Hotel and Diving Clubs, supplying hotels and ships, before selling to Egypt Duty Free Shops.

Today IDF is one of the biggest agents/ distributors to several World Wide brands in the Egyptian Duty Free Market, which currently consists of several major operators covering all Duty Free locations across Egypt.

Contact Details:

Sherif Toulan, Chief Executive Officer
Address: 11 Road 12, Maadi, Cairo, Egypt
Tel: +202 235 80 777
Fax: +202 235 84 411
Email: info@idfta.com.eg
Website: www.idfta.net

EgyptAir for Tourism (El Karnak) and Duty Free Shops Company (EADFS) operated since 1962 as a dedicated duty free division of the State-owned Egypt Air. Since that time, it opened and operated many duty free shopping facilities at the most important airports in Egypt. Its turnover has increased from $39 million in 2002/3 to $70.8 million in the period July 2005 – Jun 2006 and further considerable growth is forecast in the coming years.

In September 2003 it was incorporated as a separate company and following a change in senior management, the company has undertaken a serious policy of business renewal.

To this end, it appointed Aer Rianta International (Middle East) W.L.L. in October 2004, as consultants to advise and assist in an internal change process, designed to lead the company forward to meet the challenges of the future, with a keen eye on both refurbishing/developing shops to international standards and focusing attention on all matters related to Customer Service.

The New Model

EADFS has specifically set out, in its recent contract with CityStars in Nasr City, to create a duty free retail outlet, which would showcase the company’s plans for moving forward to all the stakeholders of the company. This showcase operation incorporates the elements of change which are ongoing now inside the company and will bring it to a new level of international standard which will enhance the airports and impress airport users.

Corporate Identity

A new corporate identity was launched in 2005, which depicts a modern bright, family oriented, exciting image to the customer. The colours chosen are vibrant and bold, the image portraying a family enjoying the excitement of shopping. New uniforms were introduced for the CityStars shop opening. These are now being rolled out throughout the company.

Shop Designs

The company is, step by step, introducing new shop designs across its operations. The shops in Luxor Departures were designed and constructed within a very demanding turn-around to meet the needs of the new Terminal opening. Cairo Airport’s Arrivals Hall 3 was also constructed in the same fashion. Further new shops opened at Luxor and El Gouna.

With International Concession Agreements signed for both Hurghada and Sharm El Sheikh the company is in the process of constructing new shops which will provide 920 Sq. metres of sales area in Hurghada and 792 sq. metres in Sharm El Sheikh Terminal 1. This new Terminal will open in March 2007.

The company has recently signed a concession agreement to operate the duty free shops exclusively in Cairo Airport Terminal 3. This new Terminal will open in 2008. The Concession Agreement covers duty free shopping in Terminals 1, 2 & 3 until December 2016. EADFS has exclusivity in the traditional duty free departments of liquor, tobacco and perfume in both Cairo Terminal 2 and 3.

Purchasing & product range

EADFS accepted a development plan for its Purchasing division and is now introducing the recommended changes. These changes will assist greatly in focusing the energies of this key function to the company’s developing requirements. There is now more emphasis on range review which, together with initiatives in improving margins, warehousing and seeking changes in relation to the application of Customs procedures, will further improve the company’s efficiency, sales and profitability.

Interest to meet new suppliers

EADFS is interested in meeting manufacturers of high quality product, who wish to supply our growing company. The company priority is to deal with principles rather than agents.

• Current locations of EADFS duty free shops
• Cairo Terminal 1 in Departures, Arrivals and Post Arrivals
• Cairo Terminal 2 in Departures, Arrivals and Post Arrivals
• Nozha Airport, Alexandria in Departures, Arrivals and Post Arrivals
• Borg El Arab Airport, Alexandria in Departures
• Taba Airport in Departures and Arrivals & at Hilton Hotel, Taba
• Sharm El Sheikh Airport in Departures and Arrivals
• Hurgada Airport in Departures and Arrivals
• Luxor Airport in Departures, Arrivals and Domestic Departures and on the river at the boat terminus
• Aswan Airport in Departures, Arrivals and Domestic Departures and at the Nasser Dam
• City Stars Shopping Mall, Nasr City, Cairo
• El Gouna Marine Port

Strategy

It is the company strategy to compete actively for Duty Free Shopping Concessions at commercially viable locations while at the same time developing its marketing, customer service and product range.

Contact Details:

Captain TawfikAssy (Chairman & CEO)
Ph. (002 02) 6963381/2, Fax (002 02) 6963399
Email: tawfikassy@egyptair.com.eg

Mr. Abdul Kader Katamish (Vice President)
Ph. (002 02) 2679222, Fax (002 02) 2672614
Email: abdelkatamish@gmail.com

Mde.Azza Mohamed El Din (General Manager – Purchasing)
Ph. (002 02) 2673864, Fax (002 02) 4183703
Email: azzasheira@egyptair.com.eg
Website: www.dutyfree.com.eg

Avolta is a leading global travel experience player. With the traveler at its strategic core, Avolta maximizes every moment of the traveler’s journey through its combination of travel retail and travel food & beverage, passion for innovation and excellent execution. Avolta’s well-diversified business across geographical, channel and brand portfolio pillars operates in 73 countries and more than 1,000 locations, with over 5,100 points of sale across three segments – duty-free, food & beverage and convenience – and various channels, including airports, motorways, cruises ferries, railway, border shops and downtown. An inherent element of Avolta’s business strategy is found in ESG, aiming for sustainable and profitable growth of the company while fostering high standards of environmental stewardship and social equity – making meaningful impact in the local communities. The company’s access to 2.3 billion passengers each year reinforces the power of it’s more than 76,000 people, committed to surprising guests and delivering solid execution, supporting the company in creating value for all stakeholders.

Avolta operates outlets across the Middle East and Africa, in Cape Verde, Egypt, Ghana, Ivory Coast, Jordan, Kenya, Kuwait, Morocco, Nigeria, Qatar and UAE.

To learn more about Avolta, please visit www.avoltaworld.com