Dubai Duty Free opened for business on 20th December 1983. Over the past three decades the operation has grown to be one of the top airport retailers in the world with sales turnover of Dhs5.9 billion (US$1.6 billion) in 2012.

Covering some 28,500 square metres of retail space at Dubai International Airport and Al Maktoum International Airport, Dubai Duty Free is poised to expand further with the opening of Concourse D within the next two years.

Employing 6,000 people, the operation has consistently raised the benchmark for airport retailing in the Middle East. Its founding principal of providing travellers with a first class retail experience in a shopper- friendly environment and a diverse range of products still holds true to this day.

To date, Dubai Duty Free has received some 300 awards which bear testimony to the operation’s retail success including being named the Frontier “Best Airport Retailer of the Year” for an unprecedented sixth time, the ‘Best Airport in Duty Free Shopping’ presented at the Business Traveller Middle East Awards, the Global Traveller US magazine Award for ‘Best Duty Free Shop’ and the ‘Superbrands Awards for Excellence in Branding’ received from Superbrands Council.

While the successful running of the shopfloor is a major focus for Dubai Duty Free, the operation is highly committed to promoting Dubai through a series of high level sporting events such as the Dubai Duty Free Tennis Championships.

Other sports benefiting from Dubai Duty Free’s sponsorship and support includes the National Showjumping Championships, the Dubai Rugby Sevens, the UIM XCAT World Powerboat Championships, the Dubai International Basketball Championships, and the for the first time, the Dubai Duty Free Darts Masters.

Meanwhile, Dubai Duty Free’s Leisure Division, which operates the popular Irish Village and the Century Village, opened its first hotel – the Jumeirah Creekside last year and is being managed by Dubai-based Jumeirah Group. Dubai Duty Free also inaugurated its first border shop located next to the Customs and Immigration offices at the Hatta-Oman border in July 2012.

Dubai Duty Free will celebrate its 30th Anniversary on 20th December which is sure to signal another sales milestone for the airport retailer with an expected turnover of US$1.8 billion this year.

Innovative Promotions

Dubai Duty Free also runs innovative and successful promotions: the world famous Finest Surprise Luxury Car draw, which began as a one-off in December 1989 and continues to capture the public’s imagination. With 1,000 tickets offered at Dhs500 (US$139), passengers have the chance to win a car or more recently, a Harley Davidson motorbike with tickets cost just Dhs100 (US$28).

The success of the Finest Surprise led to the launch in 1999 of the Millennium Millionaire promotion to win US$1 million, which has captured the imagination of travellers around the globe. Tickets are priced at Dhs. 1,000 (US$278) each and limited to 5,000 ticket holders.

Tickets for the promotions can be purchased at Dubai Duty Free in Dubai International Airport or online at www.dubaidutyfree.com.

Contact Details

P.O.Box 831
Dubai, UAE
Tel: +9714 6019555
Fax: +9714 2857023
Email address: customer.service@ddf.ae

DUBAI AIRPORTS

Dubai Airports delivers a world-class experience for customers by providing safe, secure and environmentally responsible airports. Dubai Airports works in partnership with airlines, passengers and employees to drive the growth of Dubaias the world’s emerging centre for leisure and business. Dubai Airports owns and manages the operationand development of both of Dubai’s airports – Dubai International as well as the recently opened Dubai World Central – Al Maktoum International.

DUBAI INTERNATIONAL

Dubai International is the 4th busiest airport in the world in terms of international passengers, Dubai International is connected to over 220 destinations across six continents through 150 scheduled airlines. It is the 4th busiest airport in terms of international freight volumes with 2.27 million tonnes recorded in 2010.

Dubai Airports rewrote global standards in aviation with the flawless launch of the Emirates-dedicated Terminal 3 in October 2008, widely acknowledged in the industry as the most successful launch of a terminal of its size. Terminal 3 has doubled Dubai International’s operational capacity to 60 million passengers per year, a figure that will increase to 75 million on completion Concourse 3, the world’s first A380-dedicated airside facility set to be completed by the end of 2012.

DUBAI WORLD CENTRAL – AL MAKTOUM INTERNATIONAL

Dubai’s airport of the future is at the heart of a major aviation development project just 40 kilometres away from Dubai International. The first phase of the project opened for cargo operations on June 27, 2010 with general aviation operations commencing in March 2011.

Phase 1 of the airport features one A380 capable runway, 64 remote stands, one cargo terminal with annual capacity for 250,000 tonnes of cargo and a passenger terminal building designed to accommodate five million passengers per year.

In the long term it will serve as a multi-modal logistics hub for 12 million tonnes of freight and a global gateway for the 150 million passengers per annum that are expected to pass through Dubai by 2030.

Contact Details:

Bahrain Duty Free Company

Aphrodite duty free is a leading private travel retailer, operating in multiple regions.

With over 25 years of experience in travel retail, as well as highly qualified team, Aphrodite duty free provides its customers with an array of prestigious products from more than 200 suppliers of the most well-reputed brands.

In addition to its existing retail channels in seaports and border shops in the Middle East and North Africa, Aphrodite Duty Free has recently expanded its presence to airports. Aiming to deliver a unique shopping experience for travelers, Aphrodite duty free offers state-of-the-art retail environments equipped with the latest digital technologies.

Contact details:

Karl Raphael
CEO, Founder and Owner
Karlraphael@protonmail.com

Jad Raphael
Managing Director
jad@transaholding.com

Headquarter address:
Saifi, Charles Helou Avenue
Habour Tower, 8^th floor
Beirut, Lebanon

• Established in 1984, Abu Dhabi Duty Free is responsible for managing all retail, food & beverage and services operation within Abu Dhabi Airports, by creating a unique airport environment for business and leisure passengers through a range of exclusive retail offerings, world-renowned outlets and luxurious airport lounges.
• Since launch in 1984 with only five retail units, Abu Dhabi Duty Free now offers over 8,000sqm of retail space across 124 retail, food and beverage outlets in Abu Dhabi International Airport alone.
• In 2008, Abu Dhabi Airports and Abu Dhabi Duty Free appointed DFS, part of the world’s leading luxury retailer group, LVMH (Louis Vuitton Moet Hennessy), as a major concessionaire within Abu Dhabi International Airport alongside several other renowned local retailers.
• With the opening of Terminal 3 in 2009, Abu Dhabi Duty Free has developed a strong relationship with its concessions through ongoing training, weekly concessionaire reviews, bold marketing initiatives and customer service quality programmes.
• Retail revenue in 2013 at Abu Dhabi Duty Free reached a record AED 912.7 million (US $248 million), an increase of 13% compared to 2012
• Recently, Abu Dhabi International Airport (AUH) was awarded the prestigious Frontiers Award for ‘Best Airport Operator of the Year’ in 2012, “Best Airport for the Middle East region” from the Airports Council International (ACI). The award came as a result of the Capital’s airport score in the 2012 Airport Service Quality (ASQ) survey results – a key benchmark for customer service in the global airports’ industry.
• Looking ahead, Abu Dhabi Duty Free, under the umbrella of Abu Dhabi Airports, is planning significant further developments for the benefit of passengers travelling through Abu Dhabi, notably including the Midfield Terminal Building (MTB), Abu Dhabi’s future airport due to open in 2017.
• The MTB will cater to the needs of over 30 million passengers a year, providing 28,000sqm of space for duty free shopping, dining, relaxation and entertainment, and is expected to grow the Abu Dhabi Duty Free business to over AED 1.5 billion each year.
• To register your interest in commercial space at the new Abu Dhabi Airport go to www.adac.ae/register. For more information contact commercialenquiries@adac.ae.