Knowledge, Planning, Dedication and Hard Work – the stepping-stones of our success
For any non-airport travel retailer to achieve success in the modern, competitive market, it must devise an inventive business model that combines creative design with a relevant and imaginative product offer and attractive pricing. More than that, it must seek to go one-step further, seeking and developing new/niche business opportunities and offering added value to its customer profile. Bhatia Traders does just that with a compelling port and on-ship based duty/travel retail offer aimed at men (and women) working and travelling at sea that goes beyond pure retailing to offer a true, curated experience.
Bhatia Traders is an all-round business group with 50 years’ experience managing various duty-free/travel retail shows conveniently located in the major seaports of the United Arab Emirates including Abudhabi, Sharjah, Fujairah, Khorfakkan, Ras al Khaimah, Ajman and Hamriyah freezone and ports
The Bhatia offer is more than a shopping experience; it’s a total experience for at-sea workers, cruiseline guests and port users. From the moment a free shuttle picks up and transports crew and guests from the in-dock vessel to the duty-free shop, customer satisfaction is the top priority.
Stores are modern and well designed, offering a wide selection of Items range from core duty-free spirits & wines, tobacco and fragrances to electronic gadgets, mobile phones, body products, and confectionery. In fact, just about every type of product a customer might need. With 5 decades of industry experience and a global network of partners, customers will find all the brands that you would expect to find at any leading airport duty-free store…and sometimes brands you wouldn’t!
But the offer is much more than that.
Seven seamen’s clubs located inside the Duty-free complex include fine-dining and café options along with recreational activities such as Television, billiards, table tennis, newspapers and library services, plus high speed wifi facilities and telephone booth services. Seasonal parties and special events add further to the experience, creating unique memories and high levels of customer satisfaction.
All year round attraction and engagement
Every year, customers are inspired with themed promotions that run for12 weeks across all stores. With four themes, it means that there is always something special instore to create added excitement and theatre. Customer satisfaction is key, and Bhatia Traders will sacrifice margin to ensure a positive response.